Browse guides via the search page, select a tour package, choose a date and number of people, then click "Book Now." The guide confirms within 24 hours and you receive an email with a PDF voucher.
Yes — Guideon only approves guides who hold a valid licence from Oman's Ministry of Heritage and Tourism. Each guide profile shows a "Ministry Licensed" badge once verified.
Most guides speak both Arabic and English. Many also speak French, German, Spanish, Italian, or Russian. Filter by language in the search page.
Free cancellation up to 48 hours before the tour — full refund.
Within 48 hours — 50% non-refundable.
Within 24 hours / no-show — no refund.
Bad weather or government restrictions — full refund regardless.
Contact us immediately via WhatsApp +968 9525 5450 or email. You receive a full refund plus a 10% Guideon credit for rebooking.
Yes. After signing in, every guide profile has a "Message" button. Ask about availability, pricing, or any special requests before confirming.
Every Guideon guide is licensed, verified, and reviewed by previous tourists. You can read all reviews on a guide's profile. For solo travelers we also recommend choosing guides with 10+ reviews and a 4.5+ rating.
Modest clothing covering shoulders and knees is appreciated, especially at mosques. For desert/wadi tours bring sun protection and water shoes. Each tour page lists specific recommendations.
Register at guideon.om/register, complete your profile, upload your MoHT licence, and submit for verification. Approval usually within 48 hours.
Free during the launch period. After launch we plan a small service fee (10-15%) on completed bookings only — never a monthly fee.
You set your own prices. You can create multiple package variants (Standard / Premium / VIP) plus add-ons like hotel pickup or photography. Add discounts for early-bird offers.
During the free launch, tourists pay you directly (cash or bank transfer). Once payments are enabled in Guideon, payouts will be transferred 2-3 days after the tour is marked complete.
Set your available dates in your dashboard. Each tour can have specific dates too. The calendar auto-blocks accepted bookings so you won't be double-booked.
Yes, but try to give 48+ hours notice. Frequent guide-initiated cancellations may affect your visibility ranking. In emergencies, contact Guideon support and we'll help relocate the tourist to another guide.
Click "Forgot password" on the login page. We send a reset link to your registered email (link is valid for 1 hour).
Sign in, then visit guideon.om/two-factor. Scan the QR with Google Authenticator (or any TOTP app) and save your backup codes. Strongly recommended for guides and admins.
Email admin@guideon.om from your registered address. We confirm and delete within 30 days. Note: bookings and tax records are retained for 7 years per Omani law.
Yes. Passwords are encrypted (bcrypt), all traffic uses HTTPS, optional 2FA available, regular security audits. Read our full Privacy Policy.
Secure online payment is available — pay by card (Visa, Mastercard, Apple Pay) through our Omani payment gateway when you book. You can also arrange payment directly with your guide where offered.
All prices are in Omani Rial (OMR) — the only currency for payment. The site can display equivalent USD / EUR / GBP for reference using approximate rates.
No fees during the launch period. After launch a small service fee (planned 10-15%) will apply to bookings made through the Platform. We'll always notify you in advance.