We're here to help — whether you're planning a tour, need support, or want to partner with us. Pick the channel that works best for you.
Pick the right address for the fastest response. All addresses are routed to our team in Muscat.
For general questions, partnerships, press, or anything that doesn't fit the categories below.
Account issues, technical problems, payment questions, refunds, or trouble logging in.
Modify, cancel, or ask about a specific booking. Include your booking ID for fastest help.
Guide & company verification, document submission, ministry licensing inquiries.
System emails come from this address (booking confirmations, password resets). Do not reply — replies are auto-routed to support.
For journalists, bloggers and content creators. Use subject "Press Inquiry" for priority routing.
Fill the form below and we'll get back to you within 24 hours. You'll also receive a confirmation email instantly.
Quick answers about how email and communication work on Guideon.
Check your spam/junk folder first — emails from admin@guideon.om can occasionally land there. If still missing after 10 minutes, log in and check your dashboard, or contact admin@guideon.om.
Yes! When you click "Reply" on any Guideon email, your response is automatically routed to admin@guideon.om and reaches our support team within seconds.
Every newsletter has an "Unsubscribe" link at the bottom. You can also log in and adjust your notification preferences in your account settings. Booking-related emails (confirmations, refunds) cannot be disabled for security reasons.
Absolutely. All emails use TLS encryption in transit, and we authenticate our domain with SPF, DKIM, and DMARC to prevent spoofing. Read our Privacy Policy for details.
All our emails and support channels are fully bilingual (English & Arabic). You'll receive both versions in the same email, and our team replies in your preferred language.
WhatsApp: under 1 hour. Email: under 24 hours (usually 2–4 hours during Oman business hours). Urgent booking issues are prioritized and replied to within 30 minutes during business hours.